- British Airways awards the hotel the Customer Excellence Award 2018, a recognition that comes from the unbiased comments of customers
- This award places the establishment among the 3% of the top-rated hotels used by the British operator
Hotel GF Victoria has received the 2018 Customer Excellence Award from British Airways, one of the leading tour operators in the United Kingdom. This award is very important because it demonstrates the level of satisfaction reflected in the comments shared by customers at the end of their stay.
The award comes from the impartial opinions of customers and takes into account the scores which they have awarded to the hotel in terms of location, service, cleanliness and quality of sleep; as well as their opinion on the quality aspects of the establishment.
The hotel, which received an overall score of 9.1 out of 10, has been recognized by British Airways Holidays’ customers for providing a high-quality customer experience. The Manager of GF Victoria, Gustavo Hernández, is grateful to receive this award and commented “it is an award dedicated to all our staff”.
This accolade places the establishment among the 3% of the best rated hotels used by the tour operator and is in line with the values of GF Hotels. The chain follows the values of passion, humility, respect, commitment and excellence; offering guests a warm welcome and the chance to create unforgettable experiences during their stay.
GF Victoria offers the chance to relax, combined with family entertainment; providing an unprecedented option among the hotels of the islands. Gustavo Hernández defines the hotel as an establishment in which “customers experience a new way to enjoying their free time”.