Internal regulations
Internal regulations of the hotel establishment
1.- RIGHT OF ADMISSION
In the exercise of the Right of Admission, which the owners of catering establishments have, regulated in Decree 86/2013 (articles 47 and 49), at any time, the following may be expelled from the hotel establishment and access is expressly prohibited to:
a) Persons who wish to enter once the maximum authorized capacity has been exceeded or the establishment's opening hours have been reached.
b) Persons who display violent attitudes or who publicly incite hatred, violence or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance and, in particular, those who behave aggressively or cause disturbances outside or at the entrance and those who carry weapons or objects that could be used as such.
c) Persons who show symptoms of intoxication or who are consuming drugs or narcotic substances or show symptoms of having consumed them.
d) Persons who do not meet the minimum age required, in accordance with current regulations, unless they are accompanied by their parents or legal guardian.
e) Persons who require a service that the establishment does not provide during their stay at the hotel.
f) Persons who do not comply with the dress code required in each case by the hotel staff for each event or area of the hotel.
g) People who use the pools outside of established hours.
h) Persons who bring animals into the hotel without written permission from management, except persons with functional diversity. ***
i) Persons who cause disturbances, noise, damage to the hotel facilities, attitudes contrary to the health and cleanliness of the establishment and, in general, persons who do not comply with the instructions of the hotel staff regarding decorum, good neighbourliness and any other indication.
j) Users must vacate the room if they do not pay or when the duration of the stay specified in the reservation expires, unless another agreement is reached with the hotel.
k) Users who practice 'balconing'.
If any person is found in the establishment, in the conditions described above, he or she may be expelled by the owner of the establishment or his or her representative at any time, and the assistance of the Security Forces and Corps may be required.
*** This prohibition will not apply to guests who have booked a stay with a pet if the establishment's policy allows it.
2.- RULES DURING THE STAY AT THE ESTABLISHMENT
Circulation and stay within the establishment will be in the areas reserved for customers, and under no circumstances may they access the rooms or reserved or private spaces. Clothing or attire will be the usual ones in each case.
The hotel staff's express instructions regarding behavior, dress, decorum and any other measures aimed at ensuring a pleasant stay for all hotel guests must be complied with. The following rules must be followed:
a) Access to the bar/restaurant is not permitted when wet.
b) It is not permitted to take furniture from inside the hotel to areas such as swimming pools and terraces, nor may said furniture be used for any purpose other than that for which it was initially intended.
c) The consumption of beverages brought from outside is not permitted in the public areas of the hotel.
d) Smoking is prohibited throughout the establishment, except in outdoor areas designated by the hotel.
e) Sufficient caution must be taken when using an iron, electrical appliances or objects that cause heat, fire or sparks, in each accommodation, under the responsibility of the client.
f) Cooperation in access by persons who are not staying at the hotel is prohibited. Such access must be expressly authorized in writing by the hotel staff.
g) All-Inclusive guests are strictly restricted from sharing drinks with other guests.* All-Inclusive guests will be provided with two drinks per person per order. Guest identification is required and can be verified with the distinctive wristband or by requesting the room number.
h) It is not permitted to reserve sun loungers by the pool and leave towels or personal items on them. The hotel staff will remove both towels and belongings from them.
i) Cash payments are not accepted in the bars and restaurants of this establishment. All guests will have a credit system, which will charge all their consumption directly to their room and which they can pay at reception at any time they consider convenient. They may also, if they wish, make their payments by credit card at the time of making their purchase (cash payments can only be made at the hotel reception).
j) In the event of detecting fraudulent operations or habits in the use of the credit service offered by the establishment to all its clients, you will be informed. Credit facilities may be modified or cancelled by decision of the hotel.
k) The rooms have a clothesline, so hanging clothes on the room railings is not permitted.
l) It is not permitted to take food out of the hotel restaurants.
m) Towels are not permitted outside the hotel. All hotel services are for exclusive use within the hotel.
n) Cooking in the rooms using portable stoves is not permitted.
o) Pets and companion animals are not allowed, except for exceptions expressly accepted in advance by the hotel management for each user (functional diversity).
p) Balconing is prohibited. The hotel establishment is not responsible for any personal injury caused to themselves by a client who engages in balconing. The hotel establishment will claim any damages caused to the establishment (material damage or other expenses) by clients who engage in balconing and which are a direct consequence of the balconing. Any hotel client engaging in balconing may be punished by expulsion from the hotel establishment, without this giving rise to any right to a refund or payment from the hotel to the client. If necessary, assistance from the state security forces and bodies (police) will be requested. Any costs incurred by the hotel for assisting the client for engaging in balconing will be assumed by the client.
3.- SAFETY RECOMMENDATIONS DURING YOUR STAY
a) Keep an eye on and control your luggage; do not leave it unattended.
b) Close your bedroom door when you leave and try to open it again to make sure it is closed.
c) When you are in the room, keep the door properly closed, even if it is only for a short period of time.
d) Lock your luggage when not in use and place it in your locker. If your luggage has a lock, always use it.
e) Protect your room key. Do not simply leave the key on the reception desk. Always return the key in person before leaving.
f) Do not keep the room opening card with any document indicating the establishment or room number.
g) Immediately notify management of any abnormal event you notice, such as: people acting suspiciously in the hallways, repeated phone calls from people who do not identify themselves, knocks on your door from people you do not know, or not finding anyone there when you go to open the door.
h) Do not invite strangers to your room or tell them your room number.
i) Do not allow repair personnel to enter your room without request or authorization from management.
j) There are safes available in your room. Please check with reception for the terms and conditions for their correct use. The establishment will not be liable for any damage to objects that are not in these safes.
The address
These regulations are available to customers on the website and at the reception of each hotel.
1.- RIGHT OF ADMISSION
In the exercise of the Right of Admission, which the owners of catering establishments have, regulated in Decree 86/2013 (articles 47 and 49), at any time, the following may be expelled from the hotel establishment and access is expressly prohibited to:
a) Persons who wish to enter once the maximum authorized capacity has been exceeded or the establishment's opening hours have been reached.
b) Persons who display violent attitudes or who publicly incite hatred, violence or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance and, in particular, those who behave aggressively or cause disturbances outside or at the entrance and those who carry weapons or objects that could be used as such.
c) Persons who show symptoms of intoxication or who are consuming drugs or narcotic substances or show symptoms of having consumed them.
d) Persons who do not meet the minimum age required, in accordance with current regulations, unless they are accompanied by their parents or legal guardian.
e) Persons who require a service that the establishment does not provide during their stay at the hotel.
f) Persons who do not comply with the dress code required in each case by the hotel staff for each event or area of the hotel.
g) People who use the pools outside of established hours.
h) Persons who bring animals into the hotel without written permission from management, except persons with functional diversity. ***
i) Persons who cause disturbances, noise, damage to the hotel facilities, attitudes contrary to the health and cleanliness of the establishment and, in general, persons who do not comply with the instructions of the hotel staff regarding decorum, good neighbourliness and any other indication.
j) Users must vacate the room if they do not pay or when the duration of the stay specified in the reservation expires, unless another agreement is reached with the hotel.
k) Users who practice 'balconing'.
If any person is found in the establishment, in the conditions described above, he or she may be expelled by the owner of the establishment or his or her representative at any time, and the assistance of the Security Forces and Corps may be required.
*** This prohibition will not apply to guests who have booked a stay with a pet if the establishment's policy allows it.
2.- RULES DURING THE STAY AT THE ESTABLISHMENT
Circulation and stay within the establishment will be in the areas reserved for customers, and under no circumstances may they access the rooms or reserved or private spaces. Clothing or attire will be the usual ones in each case.
The hotel staff's express instructions regarding behavior, dress, decorum and any other measures aimed at ensuring a pleasant stay for all hotel guests must be complied with. The following rules must be followed:
a) Access to the bar/restaurant is not permitted when wet.
b) It is not permitted to take furniture from inside the hotel to areas such as swimming pools and terraces, nor may said furniture be used for any purpose other than that for which it was initially intended.
c) The consumption of beverages brought from outside is not permitted in the public areas of the hotel.
d) Smoking is prohibited throughout the establishment, except in outdoor areas designated by the hotel.
e) Sufficient caution must be taken when using an iron, electrical appliances or objects that cause heat, fire or sparks, in each accommodation, under the responsibility of the client.
f) Cooperation in access by persons who are not staying at the hotel is prohibited. Such access must be expressly authorized in writing by the hotel staff.
g) All-Inclusive guests are strictly restricted from sharing drinks with other guests.* All-Inclusive guests will be provided with two drinks per person per order. Guest identification is required and can be verified with the distinctive wristband or by requesting the room number.
h) It is not permitted to reserve sun loungers by the pool and leave towels or personal items on them. The hotel staff will remove both towels and belongings from them.
i) Cash payments are not accepted in the bars and restaurants of this establishment. All guests will have a credit system, which will charge all their consumption directly to their room and which they can pay at reception at any time they consider convenient. They may also, if they wish, make their payments by credit card at the time of making their purchase (cash payments can only be made at the hotel reception).
j) In the event of detecting fraudulent operations or habits in the use of the credit service offered by the establishment to all its clients, you will be informed. Credit facilities may be modified or cancelled by decision of the hotel.
k) The rooms have a clothesline, so hanging clothes on the room railings is not permitted.
l) It is not permitted to take food out of the hotel restaurants.
m) Towels are not permitted outside the hotel. All hotel services are for exclusive use within the hotel.
n) Cooking in the rooms using portable stoves is not permitted.
o) Pets and companion animals are not allowed, except for exceptions expressly accepted in advance by the hotel management for each user (functional diversity).
p) Balconing is prohibited. The hotel establishment is not responsible for any personal injury caused to themselves by a client who engages in balconing. The hotel establishment will claim any damages caused to the establishment (material damage or other expenses) by clients who engage in balconing and which are a direct consequence of the balconing. Any hotel client engaging in balconing may be punished by expulsion from the hotel establishment, without this giving rise to any right to a refund or payment from the hotel to the client. If necessary, assistance from the state security forces and bodies (police) will be requested. Any costs incurred by the hotel for assisting the client for engaging in balconing will be assumed by the client.
3.- SAFETY RECOMMENDATIONS DURING YOUR STAY
a) Keep an eye on and control your luggage; do not leave it unattended.
b) Close your bedroom door when you leave and try to open it again to make sure it is closed.
c) When you are in the room, keep the door properly closed, even if it is only for a short period of time.
d) Lock your luggage when not in use and place it in your locker. If your luggage has a lock, always use it.
e) Protect your room key. Do not simply leave the key on the reception desk. Always return the key in person before leaving.
f) Do not keep the room opening card with any document indicating the establishment or room number.
g) Immediately notify management of any abnormal event you notice, such as: people acting suspiciously in the hallways, repeated phone calls from people who do not identify themselves, knocks on your door from people you do not know, or not finding anyone there when you go to open the door.
h) Do not invite strangers to your room or tell them your room number.
i) Do not allow repair personnel to enter your room without request or authorization from management.
j) There are safes available in your room. Please check with reception for the terms and conditions for their correct use. The establishment will not be liable for any damage to objects that are not in these safes.
The address
These regulations are available to customers on the website and at the reception of each hotel.
