Frequently Asked Questions (FAQ)

If you have booked through our website, in the upper right part of the web you will find the section “My reservations” where, with your email and the booking number, you can confirm that everything is ready for your stay.

To modify a reservation you have made on our website, see the page “My Reservations”, email us at info@gfhoteles.com or contact our agents by calling +922 97 51 54

If the reservation has been made through a travel agency or other web page, you must contact them in order to request any modification you may need.

If your reservation is not a “non-refundable” one, you have up to 48 hours before the arrival to cancel without fees.

In order to cancel a reservation you have made on our website, see the page “My Reservations” or contact our agents by dialing +922 97 51 54

If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation of your booking.

Our hotels have free cribs for your baby.

If you need to reserve a crib, please indicate it in your reservation comments or contact the hotel directly by phone or email info@gfhoteles.com

By choosing a NON-REFUNDABLE rate you can benefit from up to 10% discount!

The total amount of this reservation must be paid in advance.

This rate does not allow changes, modifications or refunds.

We do not have connecting rooms. 

Depending on our availability, we can reserve two adjacent or nearby rooms on the same floor.

We have accessible rooms and they are under request.

You can book yours trough us at:

+34 922 987 177

info@gfhoteles.com

Children under 2 years old are considered babies and do not pay as guests.

From 2 years up to 12, they are considered children and do not pay as such.

From 13 years old they count as an adult and pay the full price.

Always remember to inform the age of the children when making your reservation.

As a general rule, the Check-In is from 14:00 and the Check-Out must be done before 12:00

If you arrive before the check-in time, you can leave your luggage in the luggage room and enjoy the common areas of the Hotel.

Each restaurant has its own schedules.

You can check the restaurant’s schedule in the “Gastronomy” section page, by clicking on the “Restaurant” line.

It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and may carry additional supplements.

Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds, or any other subject relating to your reservation, you must contact the reception directly.at recepcion@gfvictoria.com 

Whenever possible, our reception team will do everything in their power to make your stay with us as pleasant as possible, but we can not guarantee the requests.

Some requests may incur additional expenses, you will always be informed at the time of making the request.

Yes, our restaurants have the possibility to prepare special foods for people with allergies, intolerances and other special needs. 

Please, contact the hotel a few days before your arrival to inform them of your needs

We have a collaboration agreement with a company dedicated to this purpose. We have special rates for our clients. You can contact our reception team via email by writing to rrpp@gfvictoria.com to make your reservation. To arrange the shuttle service to the hotel, please provide us with:

• Flight origin
• Airline name
• Flight number
• Arrival time
• Customer’s phone number.

Payment is made in advance with a credit card.